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Platform Security

Security is not a feature. It is the foundation.

Every layer of Pickup Livery System is built with security at its core. Your business data, your clients' data, and your drivers' data are protected 24/7 — with enterprise-grade standards used by the world's most trusted companies.

Built on industry-leading security standards

AWS Cloud
Hosted on Amazon Web Services
Encrypted in Transit
All data encrypted in transit and at rest
GDPR Compliant
Full EU data protection compliance
Operator Isolation
Each operator's data is completely separate
Daily Backups
Automated daily backups, cross-region
PCI DSS via Stripe
Card payments via Stripe — PCI DSS Level 1
Cloud infrastructure

Built on AWS — the world's most trusted cloud

Pickup Livery System runs on Amazon Web Services — the same cloud infrastructure trusted by NASA, Netflix, the CIA, and thousands of enterprise companies worldwide. Your data is in the best possible hands.

Always protected

Every request entering the platform passes through multiple independent security checks before reaching your data. Threats are blocked before they are ever seen by the application.

Always available

The platform is built for continuous operation. Redundant systems across multiple geographic locations ensure your operations are never interrupted — even during hardware or network failures.

Your data, only yours

Every operator's data is stored in a fully separate, isolated environment. No other company on the platform can access your reservations, your fleet, or your clients — by design, not by policy.

Monitored 24/7

Automated systems monitor the platform around the clock, every day of the year. Anomalies are detected and acted upon immediately — without waiting for a human to notice.

99.9%
Uptime SLA
Contractually guaranteed — your operations never stop
Multi
Region Redundancy
Data replicated across multiple geographic locations simultaneously
24/7
Continuous Monitoring
Automated monitoring with immediate incident detection
Zero
Data Shared
Your data is never sold, shared, or used outside of service delivery
Encryption

Your data is encrypted everywhere, always

From the moment data leaves your browser to the moment it is stored on our servers — it is encrypted using the same standards that protect online banking.

Data in Transit
Protected
Every connection between your browser and our servers is encrypted — no exceptions
Data at Rest
Encrypted
All stored data is encrypted using the same standard that protects online banking
Backups
Encrypted
Every backup is encrypted before leaving our primary region
Passwords
Protected
Passwords are never stored in readable form — ever
Authentication
Secured
Sessions are managed securely and terminated immediately on sign-out from any device
Payments
PCI DSS L1
Card data is processed by Stripe — it never passes through our servers
Operator data isolation

Your data is yours. Only yours.

Every operator on Pickup Livery System has their own completely separate data environment. No other operator can ever access your reservations, your drivers, your clients, or your pricing — not even accidentally.

  • Your fleet and reservation data is fully separated from all other operators
  • Your team members only access what their role allows
  • Complete activity logs — every action is recorded and traceable
  • Account deactivation immediately revokes all access
Backup & disaster recovery

Your data is always recoverable

Automated backups, cross-region replication, and tested disaster recovery ensure that no matter what happens, your business can continue without data loss.

Automated daily backups
Every night, a full encrypted backup of your data is created automatically — no manual steps, no human error.
Point-in-time recovery
We can restore your data to any point within the last 7 days — down to the minute — in the event of any incident.
Cross-region replication
Backups are replicated to a separate geographic region — a data centre failure in one location cannot affect your data.
Regular recovery testing
We test our full disaster recovery procedure every month to ensure our recovery times are accurate and our processes work under pressure.
Service Level Objectives Tested monthly
< 4h
RTO
Recovery Time Objective
< 24h
RPO
Recovery Point Objective
7 days
PITR
Point-in-Time Recovery
Monthly
DR Tests
Disaster Recovery Testing
Privacy & compliance

We collect only what we need. Nothing more.

Your data is collected exclusively to operate the Pickup Livery System service. We do not sell data, we do not use it for advertising, and we do not share it with third parties without your explicit consent.

EU Regulation
GDPR Compliant

Pickup Livery System is fully compliant with the EU General Data Protection Regulation. Your rights as a data subject are respected and enforced.

  • Lawful basis documented for every data processing activity
  • Right to access, correction, and deletion — honoured within 30 days
  • EU data residency available on request
Data Privacy
Data used only for service delivery

We collect only the minimum data required to provide the Pickup Livery System service. Your business data is never sold, never used for marketing, never shared without your consent.

  • No data sold to third parties — ever
  • No advertising profiling or behavioural tracking
  • Data retention policy: data deleted within 90 days of account closure
Access Control
Role-based access and audit trails

Every team member on your account accesses only what their role requires. Every action — from creating a reservation to changing a price — is logged with a timestamp and user identity.

  • Granular role permissions: Owner, Dispatcher, Driver, Accountant
  • Complete audit log for every action on your account
  • Automatic session expiry and secure sign-out on all devices

Security at every touchpoint

All connections secured with industry-standard encryption
All stored data encrypted at rest
Automated daily backups with cross-region replication
GDPR compliant — EU data protection standards
Payments processed by Stripe — PCI DSS Level 1 certified
Role-based access control for every team member
Full activity audit log — every action recorded
Operator data completely isolated from other operators
DDoS and network attack protection
Disaster recovery tested every month
No data sold or shared with third parties
Hosted on AWS — 99.9% uptime SLA
Questions about security?

We take security seriously.

Have specific security requirements or compliance questions? Our team is happy to discuss how Pickup Livery System meets your organisation's data protection needs.

We respond to all security enquiries within 1 business day