Terms of Service — Pickup Livery System

In these Terms of Service, the following terms have the meanings set out below.

"Agreement"

These Terms of Service, together with any Order Form, Subscription Plan documentation, and Data Processing Addendum, collectively constitute the entire agreement between the parties.

"Operator" or "You"

The legal entity or sole trader that has registered for an account on the Platform and uses the Services to manage professional ground transportation operations, including but not limited to limo, chauffeur, airport transfer, and dispatch services.

"Platform"

The Pickup Livery System cloud-based software platform, including all modules, interfaces, mobile applications, APIs, and associated services made available by Pickup.

"Pickup" or "We" or "Us"

Pickup Livery System, the legal entity operating the Platform and providing the Services under this Agreement.

"Services"

All functionality made available through the Platform, including dispatch management, reservation management, driver application, online booking engine, fleet management, payment processing, invoicing, affiliate network, white-label tools, and any additional modules.

"Operator Data"

All data, including personal data of clients, drivers, and employees, that the Operator uploads, submits, or generates through the use of the Services.

"Subscription Plan"

The specific tier and configuration of Services to which the Operator has subscribed, as described in the applicable Order Form or Pickup pricing documentation.

"Booking"

A single confirmed reservation created through the Platform, whether via the Operator interface, the online booking widget, or any connected third-party source.

"Driver"

An individual authorised by the Operator to access the Pickup Driver Application and to fulfil Bookings on the Operator's behalf.

"Affiliate Network"

The optional network feature enabling participating Operators to route Bookings to and from other Operators on the Platform.

"Confidential Information"

Any non-public information disclosed by one party to the other in connection with this Agreement that is designated as confidential or that reasonably should be understood to be confidential.

By registering for an account, clicking "I agree", or otherwise accessing or using the Services, the Operator agrees to be bound by this Agreement. If the Operator does not agree to these Terms, the Operator must not access or use the Services.

If the Operator is accepting on behalf of a company or other legal entity, the Operator represents and warrants that they have the authority to bind that entity to this Agreement. In such a case, "Operator", "You", and "Your" will refer to that entity.

This Agreement is effective from the date the Operator first accesses the Services (the "Effective Date"). Operators who registered prior to the publication of a revised version of these Terms will be subject to the updated Terms as of the date specified in the notice provided under Section 14.

3.1 Platform Access

Subject to the terms of this Agreement and payment of applicable Subscription Fees, Pickup grants the Operator a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Platform and Services during the Subscription Term solely for the Operator's internal professional ground transportation business operations.

3.2 Platform Modules

The Platform includes the following core modules, subject to the Operator's Subscription Plan:

• Dispatch & Reservation Management — creation, management, and assignment of Bookings from a live dispatch interface;
• Online Booking Engine — a white-label booking widget for deployment on the Operator's own website;
• Driver Application — a mobile application enabling Drivers to receive, manage, and update Bookings;
• Fleet Management — tools for registering and managing vehicles, categories, and availability;
• Payments and Invoicing — card payment collection, invoice generation, and corporate account billing;
• Affiliate Network — optional routing of Bookings to and from other Operators in the Pickup network;
• Analytics and Reporting — revenue, operational, and performance reporting tools.

3.3 Third-Party Integrations

Certain features of the Services rely on third-party providers, including payment processors, flight data providers, and mapping services. Pickup does not guarantee the continuous availability of any third-party integration and will not be liable for disruptions caused by third-party service failures, provided that Pickup exercises reasonable efforts to restore affected functionality.

3.4 Beta Features

Pickup may make available certain features on a beta basis. Beta features are provided "as-is" without warranty of any kind and may be modified or discontinued at any time. Participation in beta features is voluntary and at the Operator's sole risk.

3.5 Service Updates

Pickup may update, modify, or enhance the Services at any time. Material reductions in core functionality will be communicated to Operators with at least thirty (30) days' prior notice, except where required by law or for security reasons.

4.1 Subscription Plans

Access to the Services is subject to the Operator selecting and maintaining an active Subscription Plan. The features, limitations, and pricing applicable to each plan are set out on the Pickup pricing page or in a written Order Form. Pickup reserves the right to modify Subscription Plan pricing upon at least sixty (60) days' written notice to existing Operators.

4.2 Payment Terms

Subscription Fees are billed in advance on a monthly or annual basis, as selected by the Operator. All fees are due and payable on the applicable billing date. Pickup uses a third-party payment processor to collect payments; card data is processed by the payment processor and is not stored on Pickup infrastructure.

4.3 Per-Booking Fees

Certain Subscription Plans may include a per-Booking transaction fee in addition to or in lieu of a fixed monthly fee. Transaction fees are invoiced at the end of each calendar month based on confirmed Bookings processed during that period.

4.4 Late Payments

If payment is not received by the due date, Pickup may suspend access to the Services after providing five (5) business days' notice. Continued non-payment may result in termination of the Agreement in accordance with Section 13. Reinstatement of suspended accounts may require payment of outstanding amounts plus a reinstatement fee.

4.5 Taxes

All fees are exclusive of applicable taxes, levies, or duties. The Operator is responsible for paying all applicable taxes, except for taxes assessed on Pickup's net income. Where applicable, Pickup will add VAT or equivalent sales tax to invoices in accordance with the requirements of the Operator's jurisdiction.

4.6 Free Trial

Pickup may offer a free trial period. At the end of the free trial, the Operator's account will automatically convert to the selected Subscription Plan unless cancelled before the trial end date. No refund or credit is provided for unused trial time.

4.7 Refund Policy

Subscription Fees are non-refundable except as required by applicable law or as expressly stated in an Order Form. If the Operator terminates the Agreement during a paid subscription period, access will continue until the end of the current billing period.

5.1 Account Registration

To use the Services, the Operator must register for an account by providing accurate, complete, and current information. The Operator is responsible for maintaining the accuracy of account information and for updating it promptly when it changes.

5.2 Account Security

The Operator is solely responsible for maintaining the confidentiality of account credentials and for all activities that occur under the account. The Operator must notify Pickup immediately upon becoming aware of any unauthorised access to or use of their account. Pickup will not be liable for any loss resulting from unauthorised use of the Operator's account.

5.3 User Seats and Driver Accounts

The Operator may create sub-accounts for staff members and Drivers within the limits set by their Subscription Plan. The Operator is responsible for the acts and omissions of all users authorised under their account, including Drivers.

5.4 Multi-Operator and White-Label Use

Operators who use the Platform in a white-label capacity or who manage Bookings on behalf of third-party clients remain solely responsible for compliance with these Terms and for all Bookings processed under their account.

6.1 Operator Compliance

The Operator represents and warrants that it holds all licences, permits, insurance policies, and authorisations required to operate a professional ground transportation service in each jurisdiction where it operates. The Operator is solely responsible for ensuring its business operations, vehicles, and Drivers comply with all applicable laws and regulations.

6.2 Driver Responsibility

The Operator is solely responsible for the conduct, qualifications, and compliance of its Drivers. The Platform does not vet or certify individual Drivers. The Operator must ensure that all Drivers hold valid driving licences, professional transportation licences, and insurance coverage as required by applicable law in their operating jurisdictions.

6.3 Booking Accuracy

The Operator is responsible for the accuracy of all Booking information entered into the Platform, including pickup and drop-off locations, passenger details, vehicle assignments, and pricing. Pickup is not liable for operational issues arising from incorrect Booking data.

6.4 Prohibited Uses

The Operator must not:

• Use the Services for any unlawful purpose or in violation of any applicable regulation;
• Attempt to gain unauthorised access to any part of the Platform, other Operator accounts, or Pickup's systems;
• Reverse engineer, decompile, or attempt to extract the source code of the Platform;
• Use the Services to transmit unsolicited communications, malware, or any content that infringes third-party rights;
• Resell or sublicense access to the Platform without Pickup's express written consent;
• Interfere with or disrupt the integrity or performance of the Services or data contained therein;
• Circumvent any usage limits or technical restrictions in the Platform;
• Use automated scripts or tools to access the Platform in a manner that materially impacts its performance for other Operators.

6.5 Affiliate Network Obligations

Operators participating in the Affiliate Network agree to fulfil accepted Bookings in accordance with the service standards communicated at the time of acceptance. Pickup acts solely as a routing facilitator and is not a party to the underlying transportation agreement between Operators. Commission calculations and settlement terms applicable to the Affiliate Network are set out in the Affiliate Network Guidelines.

7.1 Data Ownership

The Operator retains full ownership of all Operator Data. Pickup processes Operator Data solely to provide the Services and does not sell, rent, or share Operator Data with third parties for commercial purposes.

7.2 Data Processing Agreement

To the extent that the Operator's use of the Services involves the processing of personal data subject to the General Data Protection Regulation (GDPR) or other applicable data protection legislation, the parties will be governed by the Pickup Data Processing Addendum, which is incorporated into this Agreement by reference. Operators may request a copy of the Data Processing Addendum at any time.

7.3 Data Security

Pickup implements and maintains industry-standard technical and organisational security measures to protect Operator Data against unauthorised access, loss, destruction, or alteration. In the event of a personal data breach affecting Operator Data, Pickup will notify the Operator without undue delay and in accordance with applicable data protection law.

7.4 Data Portability and Retention

Upon request, Pickup will provide the Operator with a machine-readable export of Operator Data in a standard format. Upon termination of the Agreement, Operator Data will be retained for a period of sixty (60) days during which the Operator may request an export. After this period, Pickup may delete Operator Data from its active systems, subject to any retention obligations imposed by applicable law.

7.5 Pickup Privacy Policy

Pickup's collection and use of data from Operators and end users is governed by the Pickup Privacy Policy, available at /en/legal/privacy. The Privacy Policy is incorporated into this Agreement by reference.

8.1 Pickup IP

The Platform, including its software, design, trademarks, algorithms, and all associated intellectual property rights, is and will remain the exclusive property of Pickup and its licensors. Nothing in this Agreement transfers any intellectual property rights in the Platform to the Operator.

8.2 Operator IP and Branding

Where the Operator provides its logo, branding, or other materials for use in connection with the white-label features of the Platform, the Operator grants Pickup a limited, royalty-free licence to use such materials solely for the purpose of providing the Services. Pickup will not use the Operator's branding for any other purpose.

8.3 Feedback

If the Operator provides suggestions, ideas, or feedback regarding the Services ("Feedback"), the Operator grants Pickup a worldwide, perpetual, irrevocable, royalty-free licence to use such Feedback for any purpose, including to improve the Services, without any obligation of attribution or compensation.

8.4 Aggregated Data

Pickup may use aggregated and anonymised data derived from the use of the Services — data that cannot reasonably be used to identify the Operator or any individual — for product improvement, benchmarking, and industry research. Such aggregated data does not constitute Operator Data and is not subject to the data ownership provisions of Section 7.

9.1 Target Availability

Pickup targets a monthly platform availability of 99.5% (excluding scheduled maintenance and circumstances beyond Pickup's reasonable control). Availability is measured over each calendar month and is calculated across Pickup's core platform infrastructure.

9.2 Scheduled Maintenance

Pickup may conduct scheduled maintenance, which may result in temporary platform unavailability. Where possible, scheduled maintenance will be performed outside of peak business hours (typically 02:00–06:00 local time in the Operator's primary time zone) and Operators will receive at least 24 hours' advance notice.

9.3 Support

Pickup provides operator support through its online Help Center, knowledge base, and ticket-based support system. Response time commitments are defined per Subscription Plan. Premium support tiers with dedicated account management may be available as a separate purchase.

9.4 Exclusions

Pickup is not responsible for service interruptions caused by: (a) the Operator's own systems, hardware, or internet connectivity; (b) third-party service providers outside Pickup's control; (c) Force Majeure events; or (d) the Operator's failure to comply with Pickup's published system requirements.

Each party agrees to keep the other party's Confidential Information strictly confidential and not to disclose it to any third party without prior written consent, except as required by law or to the disclosing party's employees, contractors, and advisors who need to know such information and are bound by confidentiality obligations no less restrictive than those set out in this Agreement.

Obligations of confidentiality do not apply to information that: (a) is or becomes publicly known other than through a breach of this Agreement; (b) was already known to the receiving party prior to disclosure; (c) is independently developed by the receiving party without reference to the Confidential Information; or (d) is disclosed pursuant to a court order or legal obligation, provided that the receiving party gives prompt written notice to the disclosing party where legally permitted.

Confidentiality obligations under this Agreement will survive termination for a period of three (3) years.

11.1 Exclusion of Consequential Loss

To the maximum extent permitted by applicable law, neither party will be liable to the other for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of business, or loss of goodwill, arising out of or in connection with this Agreement or the use of the Services, even if the party has been advised of the possibility of such damages.

11.2 Aggregate Liability Cap

To the maximum extent permitted by applicable law, Pickup's total aggregate liability to the Operator for all claims arising out of or in connection with this Agreement will not exceed the total Subscription Fees paid by the Operator to Pickup in the twelve (12) months immediately preceding the event giving rise to the claim.

11.3 Operational Liability

Pickup is a technology platform provider. Pickup is not a transportation carrier, dispatcher, employer, or operator of any vehicle. Pickup has no control over and expressly disclaims all liability for: (a) the conduct, acts, or omissions of any Driver; (b) the quality, safety, legality, or fitness for purpose of any transportation service provided by the Operator; (c) any personal injury, property damage, or loss arising from transportation operations managed through the Platform.

11.4 Exceptions

Nothing in this Agreement will limit or exclude liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited by applicable law.

The Operator agrees to indemnify, defend, and hold harmless Pickup and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• the Operator's use of the Services in violation of this Agreement;
• the Operator's violation of any applicable law or regulation;
• the conduct, acts, or omissions of the Operator's Drivers or staff;
• any claim by a passenger or third party arising from a transportation service managed through the Platform;
• any infringement by the Operator of any third-party intellectual property right.

Pickup will promptly notify the Operator of any claim for which indemnification is sought. The Operator will have the right to assume control of the defence of such claim, provided that Pickup may participate with counsel of its own choice and at its own expense.

13.1 Term

This Agreement commences on the Effective Date and continues for the initial Subscription Term selected by the Operator. Unless either party provides written notice of non-renewal at least thirty (30) days before the end of the then-current Subscription Term, the Agreement will automatically renew for successive terms of equal duration.

13.2 Termination by the Operator

The Operator may terminate this Agreement at any time by cancelling their account through the Platform settings or by providing written notice to Pickup. Termination takes effect at the end of the current billing period. No refund is provided for unused prepaid Subscription Fees, except as required by law.

13.3 Termination by Pickup

Pickup may terminate this Agreement immediately upon written notice if: (a) the Operator materially breaches these Terms and fails to cure such breach within fourteen (14) days of written notice; (b) the Operator becomes insolvent, enters administration, or is subject to analogous insolvency proceedings; (c) the Operator engages in fraudulent, abusive, or illegal activity in connection with the Services.

13.4 Effect of Termination

Upon termination: (a) all rights granted to the Operator under this Agreement will immediately cease; (b) the Operator must cease all use of the Services; (c) the Operator's account will be deactivated; (d) Pickup will retain Operator Data for sixty (60) days as described in Section 7.4. Sections 7, 8, 10, 11, 12, and 15 will survive termination of this Agreement.

14.1 Changes to the Service

Pickup may update, modify, add, or remove features from the Services at any time. Where a change materially reduces the functionality available to an Operator on a paid plan, Pickup will provide at least thirty (30) days' notice and, where appropriate, a pro-rated credit or the option to terminate the Agreement without penalty.

14.2 Changes to These Terms

Pickup reserves the right to modify these Terms at any time. Material changes will be communicated to Operators by email and/or via a prominent notice within the Platform at least thirty (30) days before they take effect. Continued use of the Services after the effective date of revised Terms constitutes the Operator's acceptance of the updated Terms. If the Operator does not agree to the revised Terms, they must cease using the Services and terminate the Agreement in accordance with Section 13.

15.1 Governing Law

This Agreement is governed by and construed in accordance with the laws of the Republic of Italy, without regard to its conflict of law provisions. The parties submit to the exclusive jurisdiction of the courts of Milan, Italy, for the resolution of any dispute arising out of or in connection with this Agreement, except where applicable consumer protection legislation requires otherwise.

15.2 Dispute Resolution

Before initiating formal legal proceedings, the parties agree to attempt to resolve any dispute through good-faith negotiation for a period of thirty (30) days from the date on which written notice of the dispute is given.

15.3 Entire Agreement

This Agreement, together with the Data Processing Addendum and any applicable Order Forms, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior and contemporaneous agreements, representations, and understandings.

15.4 Severability

If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

15.5 Waiver

No failure or delay by either party in exercising any right under this Agreement will constitute a waiver of that right. A waiver of any right or remedy on one occasion will not be deemed a waiver of any other right or remedy on any other occasion.

15.6 Assignment

The Operator may not assign or transfer its rights or obligations under this Agreement without Pickup's prior written consent. Pickup may assign this Agreement in its entirety in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided that the assignee agrees to be bound by these Terms.

15.7 Force Majeure

Neither party will be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, war, civil unrest, epidemics, power failures, or failures of third-party internet infrastructure, provided the affected party gives prompt written notice and uses reasonable efforts to resume performance.

15.8 Notices

Notices under this Agreement must be in writing and will be deemed given when: (a) delivered personally; (b) sent by email to the contact address registered on the Operator's account (with delivery confirmation); or (c) sent by recorded postal delivery to the registered address of the receiving party.

15.9 Language

These Terms are drafted in English. In the event of any inconsistency between the English version and any translation, the English version will prevail.

For any questions regarding these Terms of Service, please contact:

For data protection enquiries, please contact our Data Protection Officer at: privacy@mylimobusiness.com